Reservation Agent

Minimum Qualifications:

• High School Diploma or GED plus one (1) year customer service experience to include one (1) year hotel or travel agent experience.
• Must meet all knowledge, skills and abilities.
• Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties.
• No felony, theft or stealing convictions.

Knowledge, Abilities, Skills, And Certifications:

• Knowledge of principles and practices of customer service in a hotel environment.
• Knowledge of computer utilization in business operations.
• Knowledge of reservation system.
• Knowledge of room allocations.
• Knowledge of surrounding areas and points of interest.
• Knowledge of the hotel industry.
• Skill in phone etiquette.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Outlook, and PowerPoint.
• Skill in using personal computers and reservation software systems.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to present oneself in a professional appearance and manner.
• Ability to apply basic mathematical skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to type.
• Ability to interpret a variety of instructions furnished in written and oral form.