Reservation Agent
About the role
This position supports the day-to-day customer, administrative, operational, or business workflows associated with Magical Destinations Travel. The role is built around a simple objective: help travel-related requests move from research or inquiry through accurate documentation, coordination, and follow-up.
This is a full-time, 100% remote position open to candidates in the United States.
Responsibilities
- Review traveler requests, booking details, destination research, supplier information, or itinerary changes.
- Maintain accurate records of names, dates, confirmations, preferences, and travel documentation in shared systems.
- Follow up with travelers, suppliers, or internal teams when information or action is outstanding.
- Resolve routine questions and escalate complex booking or service issues with clear notes.
- Ensure travelers receive timely updates and booking information stays accurate.
- Manage several requests without losing track of outstanding details.
What success looks like
Travelers receive timely updates, booking information stays accurate, outstanding requests are followed through, and another team member can understand the status of a trip from the record alone.
Qualifications
- Strong attention to names, dates, confirmations, and customer preferences.
- Clear customer communication and dependable follow-up.
- Confidence researching and organizing information across web-based tools.
- Ability to manage several requests without losing track of outstanding details.
- Comfort applying these habits specifically to reservation-related responsibilities rather than treating the work as generic administrative support.
Training on company-specific processes or systems may be provided where appropriate.
Employment Details
Full-time, 100% remote within the United States. Associate level.
Pay
Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.