Reservation Agent

About the role

The Reservation Agent position at Billingsley Travel Agency focuses on improving booking accuracy while supporting family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. Success is measured through precise reservation case handling within family travel operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

Responsibilities

• Coordinate and review the Reservation Agent workflow by helping the team create or update reservation records, verifying names, dates, rates, and confirmation details.
• Maintain workflow by tracking pending supplier responses and documenting changes and cancellation conditions.
• Flag booking exceptions before they become traveler problems, ensuring another authorized teammate can continue the work without reconstructing history.

What matters most

Success means booking accuracy is current, exceptions have owners, and work can be seamlessly continued by another teammate without reconstructing history.

Skills

• Use data accuracy and quality control confidently in reservation case handling.
• Apply travel operations knowledge without losing track of exceptions, owners, or deadlines.
• Document decisions in reservation systems clearly for teammate follow-up.
• Exercise sound judgment in theme park travel support, escalating when necessary instead of making assumptions.

Employment Overview

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.