Res. Program Supervisor

Brief Description

Acts as front-line supervisor to all DSPs employed within the residential programs. Ensures homes and staff are fully in compliance with 6400/6100 regulations and serves as the program specialist per regulations.

Essential Functions

• Performs all job duties with the understanding that what is most important is that which is important to the person supported.
• Mentors, guides, and provides feedback to ensure the Direct Support Professional's approach to services is congruent with the needs, wants, and desires of each person supported.
• Facilitates the development of relationships between Direct Support Professional (DSP) staff and the person supported.
• Demonstrates professionalism, dignity, and respect towards the person supported, co-workers, management, and other associates.
• Supervises Direct Support Professionals (DSP) under their direction to ensure they are supported, prepared, trained, and competent in their ability to effectively fulfill all duties of their positions.
• Communicates regularly with the person supported, their families, and other appropriate parties to provide updates, seek feedback, and explain policies and procedures.
• Maximizes the performance and development of DSPs by providing ongoing feedback, ensuring that required training is completed, individual supervision, 90-day evaluation, and annual performance evaluations.
• Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies, and procedures, is effectively communicated to Direct Support Professionals.
• Facilitates monthly house meetings to ensure what is most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information.
• Ensures the health and safety of each person supported and applies emergency procedures as necessary.
• Manages crisis situations and ensures that debriefings and plans of correction are completed as needed.
• Ensures the implementation of Support Plans and other recommendations made by the Behavior Specialist.
• Encourages and honors each person to be the decision maker in their life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans.
• Seeks out ways to improve quality and effectiveness of services, consistent with established mission and philosophy, values, and strategic objectives.
• Ensures staffing coverage in an emergency or crisis situations.
• Provides on-call support within the program on a rotating basis.

Licensing And Contractual Compliance

• Performs the role of program specialist as identified in the 6400/6100 licensing regulations.
• Reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements.
• Ensures compliance by all DSPs with federal, state, county, and other applicable licensure regulations and related laws.
• Acts as the organization’s point person for the Supports Intensity Scale (SIS) Process.
• Timely and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to service notes, petty cash vouchers, cash on hand reports and medication administration records (MARs), medical compliance checklists, etc.
• Reports immediately any discrepancies to Residential Operations Manager.
• Completes and maintains Practicum Observer Certification.
• Complies with all InVision Human Services policies, procedures, and standard business practices.
• Participates in training (minimum of 24 hours yearly) and other educational opportunities that contribute to professional growth.
• Becomes credentialled through the NADSP supervisor certification training.
• Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages Direct Support Professionals to also take initiative to increase their knowledge and growth as an employee.
• Attends and facilitates required meetings, including regularly scheduled supervision with the Residential Operations Manager.
• Utilizes computer equipment, programs, and reporting tools to provide efficient and effective communication and workflow.
• Works in conjunction with other personnel to ensure the smooth transition of new referrals into the appropriate program.
• Responds effectively and timely to communications from internal and external stakeholders.
• Reviews and verifies financial documents such as payroll, expense forms, and petty cash.
• Provides full documentation of all expenditures made on behalf of the agency and/or each person supported.
• Reports immediately any discrepancies related to use of personal or agency funds.

Education And/or Experience

• Bachelor’s degree from an accredited college or university in social services, business, or a related field is required and 2 years relevant experience; Associate degree or 60 credit hours from an accredited college or university and 4 years of relevant experience.
• Relevant experience includes working with people with intellectual or developmental disabilities or autism.
• Previous supervisory experience is strongly preferred.

Other Requirements

• Valid driver’s license, vehicle registration and current vehicle insurance.
• Extensive local travel.
• Ability to provide support when needed by the people supported and their staff which could include time outside of the traditional working hours.
• Ability to respond to common inquires or complaints from clients, families, regulatory agencies, and the community.
• Ability to write reports, business correspondences, and procedure manuals.
• Ability to effectively present information to senior management.
• Comprehend, access, and utilize electronic mediums and various computer programs.
• Comprehend and apply basic mathematical concepts.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand and walk.
• The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 20 pounds.

Supervisory Responsibilities

• Supervises all Direct Support Professional staff working within sites assigned to their caseload.