Representative, Owner Onboarding

Essential Job Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials
• Provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities
• Balances proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensures quality service standards, goals, and objectives are met consistently
• Works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals

Minimum Requirements And Qualifications

• Education: Bachelor Degree or equivalent combination of education and directly related experience
• Knowledge And Skills: Ability to prioritize and organize tasks; Ability to influence; Excellent verbal and written communication and interpersonal skills; Ability to manage concurrent assignments in an effective and efficient manner; Strong conflict management skills; Expert Contract Standards; Expertise preferred; TNL product knowledge expertise preferred; Technical Skills: TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
• Job Experience: 1+ years Wyndham sales experience preferred; 1 year previous customer service experience; Experience equivalent to the education requirement may be accepted in lieu of the education requirement.