Owner Onboarding Representative

Job Summary

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. Responsibilities include reviewing and completing legal and sales related documents, providing owner education, identifying and communicating patterns, trends, training opportunities, and compliance concerns, and training the sales team.

Essential Job Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Collaborates with in-house marketing, sales, and resort teams to optimize educational session attendance (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, and performs other site duties as assigned by OO Manager (5% time)

Education and Skills

• Bachelor Degree or equivalent combination of education and directly related experience
• Ability to prioritize and organize tasks
• Excellent verbal and written communication and interpersonal skills
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• MUST HAVE ACTIVE - Florida Real Estate License

Experience

• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• MUST HAVE ACTIVE Florida Real Estate License

Scope/Financial Responsibility

• Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
• Directly impact the results of the sales location through best practices for retention
• Directly impact the results of the site OO Team for retention and compliance
• Drive improvements to the following business metrics (Rescission Rates, Sales Compliance, Net Sales, NPS/OE Scores)

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (speak to your recruiter for additional information)
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program