Owner Onboarding Representative - Legacy Collection

Essential Job Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Collaborates with in-house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, and provides feedback to OO Manager on document closing and sales presentation observations to identify training opportunities (5% of time)

Minimum Requirements And Qualifications

• Education: Bachelor Degree or equivalent combination of education and directly related experience
• Knowledge And Skills: Ability to prioritize and organize tasks, ability to influence, excellent verbal and written communication and interpersonal skills, strong conflict management skills, expert contract standards expertise preferred, TNL product knowledge expertise preferred, technical skills in TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
• Experience: 1+ years Wyndham sales experience preferred, 1 year previous customer service experience