Representative, Owner Onboarding

About the role

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. This role involves delivering sales document presentations for new and existing owner purchases, providing customer support through onsite education and services for club products, and providing feedback to the Owner Onboarding Manager.

Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one-on-one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to the Owner Onboarding Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinate the logistics and reporting functions for all educational events & materials, collaborate with in-house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Perform other site duties as assigned by the Owner Onboarding Manager (5% time)

Minimum Requirements and Qualifications

• Bachelor's degree or equivalent combination of education and directly related experience
• Ability to prioritize and organize tasks
• Excellent verbal and written communication and interpersonal skills
• Strong conflict management skills
• Expert Contract Standards and TNL product knowledge expertise preferred
• TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
• 1+ years Wyndham sales experience preferred
• 1-year previous customer service experience

Travel Requirements

Less than 5% for corporate and/or BU meetings

Complexity Level of Decision-making Authority

Works within guidelines established by the Owner Onboarding Director and Manager. Level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.

Impact of Incumbent's Decisions on the Organization

Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue. Directly impacts the results of the sales location through best practices for retention and compliance.

How You'll Be Rewarded

• Diverse range of comprehensive health and welfare benefits
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical, Dental, Vision, Flexible Spending Accounts, Life and Accident coverage, Disability, Wish Day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program

Compensation

The hourly rate for this role is $21.00 - $21.00 plus commissions and bonuses.