Representative, Owner Onboarding

About the role

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. This role involves reviewing and completing legal and sales-related documents, providing owner education, identifying training opportunities, and coordinating educational events.

Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed
• Collaborate with in-house marketing, sales, and resort teams to optimize educational session attendance
• Perform other site duties as assigned by OO Manager

Qualifications

• Bachelor's degree or equivalent combination of education and directly related experience
• Ability to prioritize and organize tasks
• Excellent verbal and written communication and interpersonal skills
• Strong conflict management skills
• Expert Contract Standards and TNL product knowledge expertise preferred
• TNL Product Knowledge, Workday courses, and Sales Training relative to Owner Onboarding experience
• 1+ years Wyndham sales experience preferred
• 1-year previous customer service experience