Representative, Customer Service

Role Responsibilities

• Handle inbound customer calls and provide clear, accurate answers regarding account details.
• Resolve account-related issues promptly, escalating to management when necessary.
• Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
• Document all interactions in internal systems to maintain accurate records.
• Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Required Qualifications

• A high school diploma or equivalent, or at least one month of related experience/training.
• Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
• Flexible availability, including evenings, weekends, and some holidays.
• Strong communication skills to engage customers effectively via phone and manage challenging conversations.
• Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

Benefits

• Associates that are considered full-time hourly or commission/incentive eligible: up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.