Representative Client Service I | Multispecialty Clinic | Full-Time | Days

Responsibilities

• Reports directly to the designated immediate manager within the assigned medical practice or outpatient department.
• Coordinates and schedules patient appointments while ensuring a smooth and efficient patient experience.
• Interviews patients to obtain accurate demographic and financial information and performs patient registration and related registration functions.
• Obtains required patient signatures and documentation for billing and insurance purposes.
• Processes laboratory orders and other diagnostic testing requests through the computer system at the direction of physicians.
• Completes end-of-day disposition procedures and maintains accurate statistical information related to patient activity.
• Greets patients upon arrival, announces patient arrivals to appropriate clinical staff, and responds to incoming telephone calls for the department or practice.
• Serves as a professional liaison among patients, nurses, physicians, and other members of the healthcare team.
• Provides exceptional customer service, maintains a welcoming and professional environment, and assists patients with questions and departmental needs.

Qualifications

• Age of Patients Served: All Age Groups.
• Required Education: High School Diploma or GED.
• Necessary Skills: excellent decision making skills and initiative; very detail‑oriented; excellent verbal communication skills in English; basic arithmetic skills for cashiering; data entry experience; ability to prioritize tasks and organize workflow; ability to handle stressful situations in a professional customer‑service manner.
• Required Experience: One (1) year experience with third‑party payors.
• Preferred Experience: Up to four (4) years clerical/customer service experience, ideally in a health‑care related industry; computer experience for inputting data and reviewing patient demographic material.

Preferred Licensure/Certifications

• ICD‑9 and CPT coding preferred.
• Completion of a standard medical terminology course helpful but not required.