Representative Client Service I | Radiology | Full-Time | Days

Responsibilities

• Schedules patient appointments.
• Interviews patients to obtain appropriate demographic and financial information.
• Registers patients and performs other registration functions.
• Obtains necessary signatures and documentation from patients for billing and insurance purposes.
• Orders laboratory tests and other tests via the computer system at the direction of physicians.
• Performs end-of-day disposition and gathers appropriate statistical information relating to patients.
• Announces the arrival of patients and answers incoming telephone calls for the department/practice.
• Serves as a liaison between patients, nurses, physicians, and others.
• Provides excellent customer service and greets patients entering the department/practice.

Qualifications

• Serves all age groups.
• High School Diploma or GED required.
• Excellent decision‑making skills and initiative.
• Very detail‑oriented.
• Excellent verbal communication skills in English.
• Basic arithmetic skills necessary for cashiering.
• Data entry experience required.
• Ability to prioritize tasks and organize workflow.
• Ability to handle stressful situations in a professional customer‑service manner.
• ICD‑9 and CPT coding preferred.
• Completion of a standard medical terminology course helpful but not required.
• One (1) year experience with third‑party payors required.
• Up to four (4) years clerical/customer service experience preferred, ideally in a health‑care related industry.
• Computer experience for inputting data and reviewing patient demographic material.