Patient Service Representative - Multispecialty Full time Days
About the role
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
- Completes check-in/out functions as directed
- Confirms and updates patient identification and demographic/insurance information
- Completes patient registration as needed
- Obtains patient consents/authorizations
- Collects co-payments, past due balances and point of service payments
- Posts payments, process billing information and perform "end of day" cash drawer closing
- Keeps waiting area clean and comfortable
- Informs patients of any delays or changes in appointment status
- Schedules appointments as necessary
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
- May perform other duties as assigned
Qualifications
Required: High school diploma or GED equivalent. Zero (0) to two (2) years' experience in a customer service position.
Preferred: Bachelor's degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual.
Schedule
Monday - Friday, 8am to 4:30pm
Pay & Benefits
Competitive benefits including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. Sign-on bonus eligibility: internal employees and rehires who left Northwestern Medicine within 1 year are not eligible. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.