Patient Service Representative - Full-Time, Days

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Details

Mercy Perry Department: ENT | Shift: Full-Time, Days

Qualifications

• High school diploma or equivalent

Skills

• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic, patient-focused, able to handle inquiries and concerns with tact and diplomacy
• Accuracy and attention to detail for entering patient information, scheduling appointments, and processing documentation
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire

Physical requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period