Patient Service Representative - Full-Time, Days

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members
• Enter patient information, schedule appointments, and process documentation
• Handle inquiries and concerns with tact and diplomacy
• Maintain confidentiality and follow privacy policy/procedure

Qualifications

• High school diploma or equivalent
• Ability to push, pull, and/or lift 50 lbs. occasionally
• Ability to stand and walk during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Skills

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Empathetic and patient-focused approach
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure
• Ability to attend and complete Clinic Core Front Desk Training post-hire

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

Full-Time, Days