Clinic Service Representative - Full Time - Days - Systems and Support

General Summary

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Responsibilities

• Perform patient registration activities, including reception, check-in, check-out, preregistration, and discharge.
• Verify insurance information and handle cash collections.
• Reconcile patient charts.
• Discuss general financial responsibilities with patients and connect them with the Customer Service Center at the Corporate Business Office.
• Work effectively in a fast-paced environment with frequent interruptions.
• Collaborate within a team setting and support team members.
• Complete yearly competencies.

Requirements

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills to deal effectively over the telephone and in person with patients, visitors, medical staff, and other clinic/hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Basic computer skills (e.g., opening software/email, navigating on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Benefits

Eligible for full-time benefits.

Schedule

40 hours, day shift.

Organization: Henry Ford Jackson Hospital
Department: Systems And Support