Representative Client Service I | Neuro Registration |Full-Time | Days

About the role

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments, interviewing patients to obtain appropriate demographic and financial information, and registering patients. Performs other registration functions, obtains necessary signatures and documentation for billing and insurance purposes, and orders laboratory or other tests via the computer system at the direction of physicians. Performs end-of-day disposition, gathers statistical information relating to patients, announces patient arrivals, and answers incoming telephone calls. Serves as a liaison between patients, nurses, physicians, and others while providing excellent customer service.

Responsibilities

• Schedule patient appointments
• Interview patients to obtain demographic and financial information
• Register patients and perform other registration functions
• Obtain necessary signatures and documentation for billing and insurance purposes
• Order laboratory tests and other tests via the computer system as directed by physicians
• Perform end-of-day disposition and gather statistical information relating to patients
• Announce patient arrivals and answer incoming telephone calls for the department/practice
• Serve as a liaison between patients, nurses, physicians, and others
• Provide excellent customer service and greet patients entering the department/practice

Requirements

• High School Diploma or GED
• One (1) year of experience working with third-party payors

Qualifications

• Experience serving all age groups of patients
• Up to four (4) years of clerical and/or customer service experience, preferably in a healthcare setting
• Experience with data entry and reviewing patient demographic information using computer systems
• Knowledge of ICD-9 and CPT coding preferred
• Completion of a medical terminology course preferred but not required

Skills

• Strong decision-making skills and initiative
• High attention to detail and accuracy
• Excellent verbal communication skills in English
• Basic arithmetic skills for cashiering functions
• Proficiency in data entry
• Ability to prioritize tasks and organize workflow effectively
• Ability to manage stressful situations in a professional, customer service-oriented manner