Reporting Coordinator

About the Role

GoHiya is looking for a Reporting Coordinator who can bring disciplined follow-through to decision-ready analysis across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies reporting coordination within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Role Fit

• Use Process Analysis and Reporting confidently when carrying out reporting coordination within contact center operations.
• Apply Dashboard Reporting without losing track of exceptions, owners, or deadlines tied to reporting coordination within contact center operations.
• Document Business Analysis decisions clearly enough that another teammate can follow the reasoning behind reporting coordination within contact center operations.
• Use sound judgment around Documentation, especially when reporting coordination within contact center operations requires escalation instead of assumption.

Operational Focus

• Track the Reporting Coordinator workflow at GoHiya by helping the team document calculations and assumptions.
• Own the Reporting Coordinator workflow at GoHiya by helping the team translate findings into practical next actions.
• Coordinate the Reporting Coordinator workflow at GoHiya by helping the team validate source data before analysis.
• Review the Reporting Coordinator workflow at GoHiya by helping the team build reports around clearly defined metrics.
• Maintain the Reporting Coordinator workflow at GoHiya by helping the team investigate anomalies instead of masking them.

Expected Contribution

The practical outcome is dependable decision-ready analysis: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, that result is measured through reporting coordination within contact center operations.

Position Summary

Full-time. Associate level. 100% remote within the United States. Base salary: $50,000-$70,000 per year.

For this Reporting Coordinator at GoHiya, remote execution is complete only when reporting coordination within contact center operations leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.