Reporting Coordinator

About the Role

A Reporting Coordinator at Cincy Connect Services will work directly on decision-ready analysis in support of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role focuses on reporting coordination within customer support outsourcing to surface incomplete information before it becomes downstream rework.

Responsibilities

• Maintain the Reporting Coordinator workflow by helping the team document calculations and assumptions.
• Track the Reporting Coordinator workflow by translating findings into practical next actions.
• Own the Reporting Coordinator workflow by validating source data before analysis.
• Coordinate the Reporting Coordinator workflow by building reports around clearly defined metrics.
• Review the Reporting Coordinator workflow by investigating anomalies instead of masking them.

Role Fit

• Use documentation and process analysis confidently in reporting coordination.
• Apply insights development while tracking exceptions, owners, or deadlines.
• Document reporting coordination decisions clearly for team continuity.
• Exercise sound judgment in business analysis, escalating when necessary instead of making assumptions.

Quality Standard

Success means decision-ready analysis is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history. This is measured through effective reporting coordination within customer support outsourcing.

Pay

Base salary: $55,000–$78,000 per year.

Schedule

Full-time, 100% remote within the United States.