Repairs Co-ordinator x2

About the role

Housing Repairs and Maintenance are responsible for the provision of quality day-to-day repairs and maintenance of Bristol City Council’s tenanted housing stock and the repairing and refurbishment of empty homes to bring them back to a quality lettable standard. Our aim is to carry out the right repair first time within agreed timescales and to provide safe, secure, habitable properties that our residents can be proud of.

Responsibilities

• Arrange repairs for Bristol City Council residents ensuring that they happen “Right First Time”
• Organise repairs for our empty properties so new tenants can move in
• Be the main point of contact for our colleagues on-site providing support and dealing with any issues they may have
• Ensure the repairs go as planned on the day coming up with solutions to problems to avoid delays in the work taking place
• Work alongside a team of Trade Specific Managers and Supervisors, as well as other departments in Housing and Landlord Services such as Rents, Lettings, Estates and the Citizen Contact Centre

Requirements

• Thrive in a busy environment
• A customer service background is essential as you will be speaking to Bristol City Council residents and stakeholders on a daily basis
• Be a team player who is able to communicate effectively with colleagues across all departments
• Fast-paced role, work under pressure and feel confident with prioritizing tasks throughout the day
• Some knowledge of repairs and workflow systems would be beneficial but full training will be provided
• Confident with learning in-house bespoke IT systems and having a good grasp of Microsoft Office applications such as Word, Outlook, Excel & Teams
• Awareness of social housing issues and a good understanding of Equalities, Diversity and Inclusion policies
• Flexibility to work a 37-hour week, Monday to Friday, between the hours of 8am – 6pm

Qualifications

Not specified

Skills

• Customer service
• Teamwork
• Time management
• IT systems
• Microsoft Office applications
• Social housing issues
• Equalities, Diversity and Inclusion policies

Benefits

Not specified

Pay

Not specified

Schedule

Full-time, Monday to Friday, 8am - 6pm

Application

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Equal Opportunity

We are committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised and Disabled candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Contact

Please note: Previous applicants need not re-apply. If you have any further queries after reading the job advert along with the attached job paperwork then please contact Prado Herrador, Senior Repairs Coordinator on prado.herrador@bristol.gov.uk