Repair Operations Coordinator

Job Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Duties

• Provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs.
• Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
• Broaden your skillset with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
• Demonstrate a passion for quality and results.
• Thrive in areas where priorities change from time to time and promote a safety culture in your team.

Hiring Requirements

• Proficient in MS Word and Excel.
• Well organized.
• Customer service mindset.

Benefits

• Competitive salary.
• Opportunities to learn and grow.
• 401K Employer Match.
• 401k Employer Non-elective Contribution.
• Well-being Program.
• Mental, Prescription, Dental and Vision Insurance.
• Digital Health Solutions & Telehealth.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Employee Family Assistance Program (EFAP).
• Family & Medical Leave.
• Paid Time Off & Holidays.
• Company Paid Life and AD&D Insurance.
• Supplemental Life and AD&D Insurance.
• KONE Credit Union.
• Tuition Reimbursement.

Compensation

• Baltimore, MD: $58,600.00 – $76,695.00.
• Beltsville, MD: $63,000.00 – $82,740.00.
• Mechanicsburg, PA and Richmond, VA: $54,800.00 – $71,925.00.

Annual Bonus Plan

• At 5% Target Incentive based on achievement of company goals and individual goals.