Repair Operations Coordinator

Job Overview

Founded in 1910, KONE is a global leader in elevator, escalator, and automatic door solutions. Our mission is to enhance urban life by providing safe, convenient, and reliable transportation solutions. KONE operates in over 60 countries and is recognized for its innovation and sustainability.

Job Duties

• Support the Service Business tendered repair process by booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, and coordinating with customers and Operations.
• Collaborate with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and customer communication.
• Bring 2+ years of progressive and successful customer service experience to KONE, along with a passion for learning a new industry.
• Perform general office work and administrative tasks related to the ongoing repair business of the branch.
• Book quoted repair orders and requisition parts.
• Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors.
• Aid Service / Repair Supervisor in auditing completeness and accuracy of orders.
• Update SAP.
• Provide internal Technician support.
• Aid with permitting and permit management.
• Aid with invoice dispute and initiate invoices.
• Manage and order Office Supplies.
• Report functions for Branch Staff Meetings.

Hiring Requirements

• Proficient in MS Word and Excel.
• Well organized.
• Customer service mindset.

About KONE

KONE fosters an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

Benefits

• Competitive salary.
• Opportunities to learn and grow.
• 401K Employer Match.
• 401k Employer Non-elective Contribution.
• Well-being Program.
• Medical, Prescription, Dental, and Vision Insurance.
• Digital Health Solutions & Telehealth.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Employee Family Assistance Program (EFAP).
• Family & Medical Leave.
• Paid Time Off & Holidays.
• Company Paid Life and AD&D Insurance.
• Supplemental Life and AD&D Insurance.
• KONE Credit Union.
• Tuition Reimbursement.

Compensation

The hiring range for this role in the Baltimore, MD location is $58,600.00 – $76,695.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Equal Opportunity Employer

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.