Repair Operations Coordinator

KONE · Baltimore, MD · 1 wk ago

Management$59k–$77k/yrFull-time

Job Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Duties

Provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs.
Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
Bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry.
Perform general office work and administrative tasks related to the ongoing repair business of the branch.
Book quoted repair orders and requisition parts.
Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors.
Aid Service / Repair Supervisor Audit completeness and accuracy of orders.
Update SAP.
Provide internal Technician support.
Aid with permitting and permit management.
Aid with invoice dispute and initiate invoices.
Manage and order Office Supplies.
Reporting functions for Branch Staff Meetings.

Hiring Requirements

Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.

About KONE

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/

Benefits

Competitive salary.
Opportunities to learn and grow.
401K Employer Match.
401k Employer Non-elective Contribution.
Well-being Program.
Medical, Prescription, Dental and Vision Insurance.
Digital Health Solutions & Telehealth.
Health Savings Account (HSA).
Flexible Spending Accounts (FSAs).
Employee Family Assistance Program (EFAP).
Family & Medical Leave.
Paid Time Off & Holidays.
Company Paid Life and AD&D Insurance.
Supplemental Life and AD&D Insurance.
KONE Credit Union.
Tuition Reimbursement.

Pay

The hiring range for this role in the Baltimore, MD location is $58,600.00 – $76,695.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Schedule

We will also consider candidates in the following areas. Below are the different ranges applicable to those locations:

Beltsville, MD area hiring range: $63,000.00 – $82,740.00.
Mechanicsburg, PA and Richmond, VA area hiring range: $54,800.00 – $71,925.00.

Annual Bonus Plan

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/