Repair Coordinator

Job Responsibilities

• Oversee the full board repair lifecycle including intake, verification, routing, and shipment of returned products.
• Track and monitor unit movement throughout the repair and testing workflow.
• Ensure timely processing of units in accordance with SOPs, policies, and customer requirements.
• Manage and support a team of technicians; assign tasks and monitor progress.
• Provide guidance and operational support to maintain workflow efficiency.
• Assist with scheduling, onsite attendance verification, and floor coverage updates.
• Act as the primary contact for repair-related communication between internal teams and external partners.
• Cook up with Warehouse, Quality, Engineering, IT, and Operations to resolve issues.
• Prepare weekly and monthly reports including throughput, scrap, cycle times, and repair trends.
• Conduct liability assessments identifying root cause and accountability.
• Support continuous improvement initiatives using Lean and Six Sigma concepts.
• Ensure compliance with safety protocols, quality standards, and audit requirements.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (preferred).
• 1–3 years of experience in repair, reverse logistics, or manufacturing coordination.
• Strong organizational and problem-solving skills with keen attention to detail.
• Proficiency with ERP/MES/CIMS, SAP, and reporting tools (Excel, Power BI, etc.).
• Excellent verbal and written communication skills.
• Knowledge of Lean Six Sigma or continuous improvement methodologies preferred.
• Must be able to work collaboratively in a fast-paced environment.