Repair Center Operations Coordinator (Administrative/Assistant)

About the role

As a Repair Center Operations Coordinator, you will support operational excellence by managing work order administration, maintaining ERP data integrity, tracking inventory and material movements, overseeing calibration activities, monitoring operational metrics, and ensuring accurate reporting. You will partner cross-functionally with Quality, Engineering, Materials Management, Calibration, and Service teams to support workflow efficiency, compliance, inventory accuracy, continuous improvement initiatives, and operational readiness at our Lake Forest, CA site.

Responsibilities

• Coordinate day-to-day Repair Center operations to support efficient and compliant service delivery.
• Manage work orders, inventory transactions, and ERP data accuracy within SAP and ServiceMax.
• Monitor operational metrics, inventory accuracy, calibration status, and compliance activities.
• Support material tracking, purchase order processing, and inventory control activities.
• Partner with cross-functional teams to maintain operational readiness and process efficiency.
• Identify and support continuous improvement initiatives that enhance Repair Center performance.

Requirements

• Bachelor’s Degree or equivalent years of directly related experience (or high school diploma + 8 years; Associate’s degree + 4 years).
• The ability to fluently read, write, understand, and communicate in English.

Preferred Experience

• Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
• Ability to quickly learn and navigate ERP and business systems such as SAP, ServiceMax, Salesforce, or similar platforms.
• Strong organizational, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Experience supporting inventory management, operational reporting, or work order administration.
• Demonstrated ability to collaborate across cross-functional teams and support process improvement initiatives.
• Self-motivated with a continuous improvement mindset and desire to learn and grow.

Benefits

Alcon provides a robust benefits package including health, life, retirement, and flexible time off, among other programs designed to support associates and their families across key life events.

Pay

Pay Range: $27.79 - $35.96 per hour.

Schedule

Operating on a 9/80 schedule: 6:00 a.m. to 3:30 p.m. Monday through Thursday and 6:00 a.m. to 2:30 p.m. every other Friday.

Relocation and sponsorship are not provided for this role.