Repair Administrative Coordinator

Responsibilities

• Repair Administration Process repair work orders for in-house technicians (South Hackensack) and Mobile Service technicians (Field Service).
• Manage warranty repair processing.
• Process repair work orders for ASC and Field Service rental/demo equipment.
• Follow up with customers on pending service billing.
• Aid in preparation of repair quotations.
• Maintain consistent follow-up with Warehouse and Field Service teams to ensure timely order completion.
• Review, verify completeness, approve, and submit customer account documentation.
• Process customer credits in accordance with company policies.
• Cook with carriers for shipment tracking and proof of delivery.
• Partner with Rental/Demo teams to arrange loaner equipment during extended repair cycles.

Inventory Support

• Process inventory transfers and return authorizations.
• Support backorder fulfillment activities.
• Process repair parts orders for Mobile Vans, ARCs, and branches.

Technical and Customer Support

• Respond to product and process inquiries from sales teams and customers.
• Provide basic technical guidance related to products and repair processes.
• Aid in implementing customized customer service processes for repairs and calibrations.

Service Tracking and Documentation

• Track incoming repair volume (South Hackensack).
• Maintain accurate records of service activities and transactions.
• Document and update sales and field support policies and procedures.
• Support coordination between Sales Executives and headquarters as required.

Qualifications

• Minimum of 1 year of experience in customer service, repair coordination, or related field.
• Prior experience in sales support or customer support preferred.

Skills and Competencies

• Strong organizational and administrative skills.
• Ability to communicate technical and product information effectively to both internal teams and customers.
• High attention to detail and ability to manage multiple priorities.

Systems and Tools

• Proficiency in Microsoft Office Suite.
• Experience with WMS, CRM, and ERP systems preferred.

Physical Requirements

• Ability to perform occasional work in a warehouse environment.
• Ability to work flexible hours and overtime as required.

Work Environment

• Combination of office and warehouse environments.