Rep Patient Access11a-7:30p (EOW EOH)|Chestnut Hill

About the role

The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service, and clerical support. Duties include accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR, and other administrative tasks related to the efficient operations of the department.

Incumbents must ensure contact with patients, families, the community, vendors, coworkers, and physicians is carried out in a friendly, courteous, helpful, and considerate manner. The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Responsibilities

• Patient registration and scheduling
• Customer service and clerical support
• Accepting, recording, and verifying insurance information
• Processing preauthorization requests
• Collecting copays and account balance payments
• Scanning documents into EMR
• Performing other administrative tasks to support department operations

Requirements

• High School Diploma or Equivalent, or GED (relevant experience may be considered in lieu of education)
• 1 year of experience in Patient Access
• General experience with and knowledge of insurance requirements, insurance verification, and third-party billing