Rep, Billing

Duties and Responsibilities

• Runs and reviews reports for implausible meter readings prior to upload for bill print
• Issues re-reads and enters corrected readings in billing system
• Performs daily close for billing
• Sets meters to premises
• Issues orders for meter changes
• Implements routing change program
• Handles monthly billing tasks for Market Based Rate customers
• Provides backup assistance for incoming customer calls and assists with call volume during lunch schedule rotation and other phone-related duties

Essential Characteristics

• None

Required Education (certifications, licenses)

High school diploma or equivalent required.

Required Knowledge, Skill And Abilities

• One or more years of related experience and/or training; or a combination of education and experience providing equivalent knowledge
• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
• Knowledge of administrative and clerical procedures and systems
• Ability to use general and specialized computer applications to manage data
• Ability to read, write and interpret work-related documents
• Ability to establish and maintain effective working relationships with contractors, co-workers and supervisors
• Ability to carry out detailed instructions and solve problems
• Ability to apply basic mathematical concepts and accounting principles to work-related operations
• Ability to maintain a high level of accuracy and meet strict deadlines

Physical demands, environment and schedule

• Work is performed in a shared, open-office environment
• Typically 8 hours a day, Monday through Friday
• Overtime and/or travel may be required
• Must adapt to long periods of close viewing of a personal computer and sitting at workstation