Rentals Reservation Specialist

About the role

This position assists guests with equipment rentals check-in and works to provide an efficient, informative, and service-oriented environment. This position requires exceptional guest service skills and the ability to work effectively in a fast-paced environment. Also assists with ski and snowboard boot fittings, as needed.

Responsibilities

• Facilitate and complete the sale of skiing/snowboarding equipment rentals in the Gunstock Rental Shop; assist guests with equipment assignments by asking relevant questions to confirm reservation details based on the guest's ability and instruction
• Process transactions on computerized ticketing and POS procedures, including but not limited to: issue receipts and tickets to guests, issues credit to customers for cancellations and
• Review rental agreement terms and conditions with guests at the point of sale with clarity and accuracy.
• Issue equipment such as helmets, ski and snowboard boots, and poles based on guest information and feedback during

Qualifications

• High school diploma or general education degree (GED): or one to three months related experience and/or training: or equivalent combination of education and experience.
• Intermediate to advanced proficiency in POS systems required.
• Strong typing abilities preferred.
• Must be at least 16 years of age.
• Ability to read and interpret documents such as rental contracts, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively before groups of guests or employees.

Schedule

This position is for 2+ shifts per week, shift hours are either from mountain opening (around 7:30/Sam)-1pm, or 3pm-6pm.