Rental, Tuning and Repair Manager

Responsibilities

• Develop, maintain, and communicate departmental policies, procedures, and operating standards, including current technical manuals and training materials.
• Develop staffing and labor plans that align with business levels, operational requirements, and departmental labor budgets.
• Manage the daily operation of all rental locations, ensuring consistent execution of standards, policies, and procedures; monitor performance to identify opportunities to improve efficiency, staffing, revenue, and guest service, and implement practical solutions to operational challenges.
• Maintain a clean, safe, organized, and professional environment that meets property and safety standards, ensuring employees follow required safety, POS, and cash-handling procedures.
• Build a positive, accountable, and professional team culture, and maintain a strong culture of safety throughout the department.
• Maintain effective communication and collaboration with department leadership and other resort departments.
• Lead recruiting, interviewing, hiring, onboarding, and seasonal staffing plans for the rental department.
• Cook off supervisors, the Assistant Manager, and Leads to strengthen leadership capabilities and operational performance.
• Serve first, establish and maintain high standards for guest service throughout the rental department. Monitor guest feedback and operational issues and implement improvements to anticipate and exceed guest needs.

Qualifications

• Strong leadership, organizational, communication, and interpersonal skills.
• Previous management or supervisory experience in a ski resort, rental operation, retail, hospitality, or related environment.
• Working knowledge of alpine ski and snowboard rental equipment and operations.
• Experience managing labor budgets, staffing, scheduling, and departmental expenses.
• Experience with employee hiring, training, coaching, and performance management.
• Ability to analyze operational and financial information and make effective business decisions.
• Ability to work calmly and effectively in a fast-paced, high-volume environment.
• Ability to manage multiple locations and competing priorities.
• Strong commitment to safety and guest service.