Rental Equipment Manager

About the role

The Rental Manager oversees the retail rental operations of all equipment at their assigned location. Key responsibilities include maintaining up-to-date inventory, resolving equipment issues, providing excellent customer service, and managing rental transactions.

Responsibilities

• Provide excellent service to customers
• Treat all team members, vendors, and customers with courtesy and respect
• Greet and assist customers in a positive, approachable manner
• Answer questions and resolve customer concerns
• Advise customers on solutions to projects and problems
• Perform customer service tasks such as cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Open and close rental contracts and reservations
• Ring out rental transactions on point of sale system
• Check equipment for damage, fuel levels, missing parts, etc.
• Maintain equipment on a daily basis
• Deliver, set up, tear down, and pick up rental equipment as needed
• Inspect equipment on a regular basis to comply with company safety policies
• Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance
• Ensure that out-of-service equipment is repaired in a timely manner
• Communicate needs to outsourced repair services to central office
• Keep an up-to-date "Rental Down" list with a plan on how to work on these items
• Care for and maintain company provided tools
• Inform Store Manager of any tool or equipment needs
• Maintain DMV registration and current insurance cards for equipment
• Ensure license plates have current year registration stickers on them
• Open and close store as assigned
• Perform store maintenance as needed including cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal
• Help out in other areas of the store as needed
• Follow all company policies and procedures

Requirements

• Strong mechanical skills
• Excellent customer service
• Good organizational skills
• Proficient with computer skills
• Ability to drive a truck to deliver and pick up rental equipment
• Must be able to lift up to 50 lbs at times

Qualifications

• High School Diploma or GED
• Mechanical expertise is a must for this position
• Valid drivers license; For-Hire Endorsement not required but preferred

Skills

• Strong mechanical skills
• Excellent customer service
• Good organizational skills
• Proficient with computer skills

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time