Rental Equipment Manager

Essential Functions

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Deliver and pick up rental equipment at customer location as needed.
• Open and close rental contracts and reservations. Ring out rental transactions on point of sale system.
• In presence of customer check equipment for damage, fuel levels, missing parts, etc.
• Maintain an up-to-date “Rental Down” list with a plan on how to work on these items.
• Check in returning equipment. Inspect for damage, missing parts, fuel levels and cleanliness. Charge fees when necessary.
• Inspect equipment on a regular basis to comply with company safety policies. Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
• Ensure that out of service equipment is repaired in a timely manner. Communicate needs to outsource repairs to central office.
• Maintain missed rental report and perform daily, weekly, monthly, and yearly reports as necessary.
• Care for and maintain company provided tools. Inform Store Manager of any tool or equipment needs.
• Maintain a clean, organized and safe rental area.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other areas of the store as needed.
• Follow all company policies and procedures.

Physical Requirements

• Prolonged periods of standing and walking throughout the day.
• Must be able to drive a truck to deliver and pick up rental equipment.
• Must be able to lift up to 40 lbs at times.

Required Education and Experience

• A High School Diploma or GED.
• Mechanical expertise is a must for this position.
• A valid drivers license; For-Hire Endorsement not required but preferred.
• Stihl power equipment experience a plus.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time