Rental Equipment Manager

Essential Functions

• Provide excellent service to customers.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner.
  • Answer questions and resolve customer concerns.
  • Advise customers on solutions to projects and problems.
  • Offer solutions with add-on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Open and close rental contracts and reservations.
• Ring out rental transactions on point of sale system.
• Check equipment for damage, fuel levels, missing parts, etc.
• Maintain equipment on a daily basis.
• Follow up on contracts to ensure equipment is returned within contract timelines.
• Contact customers if equipment is late.
• Assist with recovery efforts when needed.
• Deliver, set up, tear down, and pick up rental equipment as needed.
• Inspect equipment on a regular basis to comply with company safety policies.
• Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
• Ensure that out-of-service equipment is repaired in a timely manner.
• Communicate needs to central office for outsourcing repairs.
• Maintain missed rental report and perform daily, weekly, monthly, and yearly reports as necessary.
• Keep an up-to-date “Rental Down” list with a plan on how to work on these items.
• Care for and maintain company-provided tools.
• Inform Store Manager of any tool or equipment needs.
• Maintain DMV registration and current insurance cards for equipment.
• Make sure license plates have current year registration stickers on them.

Required Skills/Abilities

• Strong mechanical skills.
• Excellent customer service.
• Good organizational skills.
• Proficient with computer skills.

Physical Requirements

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 50 lbs at times.
• Must be able to drive a truck to deliver and pick up rental equipment.

Work Environment

• While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions.
• The noise level in the work environment is usually moderate.

Benefits Offered

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

Position Type and Expected Hours of Work

• This is a full-time position, scheduled 45 hours/week.
• Days and hours of work vary.
• Must be available to work days, evenings and weekends.

Required Education and Experience

• A High School Diploma or GED.
• Mechanical expertise is a must for this position.
• Valid drivers license; For-Hire Endorsement not required but preferred.

Equal Employment Opportunity

• The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.