Rental Specialist - Bobcat of Frederick

About the role

The Rental Specialist oversees the daily rental operations at Crownstone Equipment branch locations. This role involves managing equipment logistics, ensuring accurate documentation, and assisting customers with their equipment needs.

Responsibilities

• Process rental agreements, check-ins, checkouts, swaps, rental returns, and damages accurately and efficiently.
• Bill all rentals completely and correctly.
• Collaborate with shop and yard personnel to prioritize rental equipment needs and required maintenance.
• Manage physical inventory and ensure rental equipment is properly accounted for.
• Refer new accounts or potential opportunities to sales representatives.
• Make realistic commitments to customers and communicate proactively if deviations occur.
• Prepare rental contracts, ensuring all documentation and insurance coverage is complete prior to equipment rental.
• Work with rental & sales representatives and branch management to fill rental orders and support equipment sales.
• Stay knowledgeable about all equipment available for rent and any changes or updates.
• Able to cross-train to support Branch Parts Counter and Service duties as needed.
• Open the branch daily for business (M–F, 7:00 a.m.–5:00 p.m.) and perform all other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of related service support or rental coordination experience.
• Strong organizational, communication, and customer service skills.

Preferred Qualifications

• Experience in heavy equipment or construction equipment rental operations.
• Familiarity with rental management software or dealership systems.
• Ability to support cross-functional operations including sales, service, and parts departments.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to twenty-five (25) pounds and may infrequently lift and/or move up to fifty (50) pounds.
• Specific vision abilities required of this job include close vision, distance vision, color vision and peripheral vision.

Equal Employment Opportunity

McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.