Rental Specialist

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, providing comprehensive sales, parts, and service.

Responsibilities

• Making sure the customer is always taken care of, providing superior customer service.
• Determining customers' needs to further assist them, ensuring the best rental experience.
• Checking availability of equipment with the shop, scheduling maintenance to meet deadlines.
• Scheduling and delivering equipment on time to meet customer needs.
• Administering rental agreements, including rental out and in dates.
• Recording daily logs of phone calls and customer interactions.
• Handling customer complaints professionally, offering solutions rather than excuses.

Requirements

• Prior experience in sales with strong leadership skills.
• A competitive nature and initiative.
• Enjoy talking to people, developing relationships with customers, and working in a team environment.

Qualifications

• High school diploma or equivalent.
• Computer skills including Internet Explorer, Excel, Access, Word, PowerPoint.
• Comprehension, speaking, and writing in the English language.
• Excellent interpersonal and communication skills, both in person and over the telephone.
• Creative thinking and problem-solving ability.
• Highly organized in a fast-paced work environment.
• Valid driver's license and acceptable driving record.

Skills

• Spanish language knowledge preferred but not required.

Benefits

• Full benefits package including aggressive compensation levels, technician tool allowances, medical, vision, and dental coverage, wellness programs, paid holidays, and more.
• Competitive pay structure with individual bonus opportunities, technician tool allowance, 401k plan with strong company match, employee profit sharing, financial wellness coaching, employee wellness program, prescription drug coverage, flexible spending accounts, short and long-term disability, group life insurance, personal time off, career development, tuition reimbursement, and ongoing training.
• Advancement opportunities.