Rental Shop Coordinator- Wagner Rents

About the role

The Rental Shop Coordinator oversees and organizes all aspects of the branch maintenance operations, supervising and training mechanics and yard personnel.

Responsibilities

• Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperwork
• Ensures completion of all relevant paperwork in a timely manner, including Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicing
• Creates and closes in a timely manner, all PO’s, ensuring accuracy, correct pricing, and detailed comments for future reference
• Manages available reports to boost productivity
• Reviews profit and loss statements to help manage repair expenses and maximize profitability
• Ensures a safe work environment by modeling and requiring that safety policies are always followed
• Prioritizes maintenance productivity by internal/external customer promise (reservation) date, mechanic’s skill level, and profitability to the company
• Efficiently coordinates urgent rental equipment requests
• Coordinates the availability of rental equipment with counter representatives as needed
• Captures the availability of sales equipment with the sales coordinator through established procedures
• Sets 6 Sigma efficiency improvements
• Ensures compliance with the various regulatory agencies, such as ANSI, OSHA, and DOT
• Communicates the status of customer repairs in professional and courteous manner
• Negotiates invoicing disputes with customers being mindful of their satisfaction while maximizing profitability
• Communicates as needed with rental and equipment sales representatives to ensure customer satisfaction is achieved
• Trains assigned personnel according to the mechanic’s skill level and the needs of the company
• Coordinates the timely preparation of all new equipment deliveries from the manufacturer
• Sets assistance as needed from the Branch Manager

Requirements

• High School Diploma or GED
• 5 years in the mechanical repair field with lead person or shop foreman experience
• 3+ years customer service experience
• 3+ years supervisory/management experience

Qualifications

• Strong computer skills, including proficiency in Microsoft Word and Excel
• Intermediate leadership skills
• Basic knowledge of Microsoft Outlook
• Intermediate knowledge of Wynne Work Environment
• Intermediate knowledge of noise levels (Moderate)
• Ability to lift and move objects up to 70 pounds or more
• Ability to stand, walk, talk, sit, use hands, hear, ascend/descend ladders/stairs, and perform data entry tasks
• Reasoning, organizational, communication, and math skills
• Basic knowledge of safety and product knowledge

Skills

• Computer skills
• Customer service
• Supervisory skills
• Time management
• Problem-solving
• Communication
• Mathematics
• Physical demands (standing, walking, talking, sitting, using hands, hearing, ascending/descending ladders/stairs, performing data entry tasks)
• Physical competencies (lifting and moving objects up to 70 pounds or more)
• Safety and product knowledge

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

Pay Rate: $30.00 - $34.44 per hour. Pay is dependent upon education and experience.

Schedule

Indoor and Outdoor work environment.