Rental Coordinator- Wagner CAT Rentals

Essential Functions

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos
• Performs all required steps to accurately and efficiently process AG, Caterpillar, and non-CAT rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Understands and applies the applicable taxes to invoices
• Receives and reviews shipping and receiving documents from the branches for accuracy and completeness
• Aids the Rental Fleet Sales Administrator with preparation, processing, and distribution of rental, credit, and sales documents in a timely manner
• Inputs lost-sales rental data into the computer
• Uses DBS to input reservations, write rental contracts, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers
• Handles overdue rental contracts and expired reservations, and ensures that all contracts are current and signed
• Captures shipping and receiving of the machines with the yard personnel
• Thoroughly understands the rental process as to which inventory should be rented
• Completes rental transactions through direct contact with customers
• Aids walk-in customers with information on the availability, job performance, and options of equipment in the rental fleet
• Quotes rates and assists customers in making decisions on best equipment option
• Aids customers in financial, service, and rental issues relating to invoicing or account information
• Aids customers in locating and choosing the correct machine for their job and application
• Other duties as assigned by manager

Competencies

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Physical Demands

• Talking
• Sitting
• Use of Hands
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required Education And Experience

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience