Rental Coordinator- Wagner Rents

About the role

The Rental Coordinator works with customers to determine the best equipment for their jobs and coordinates rental transactions. This position requires a strong understanding of the rental process and the ability to assist customers in various aspects of their equipment needs.

Responsibilities

• Processes and accurately invoices Cat and non-Cat rentals, damage charges, and demos
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Applies applicable taxes to invoices
• Reviews shipping and receiving documents for accuracy and completeness
• Prepares, processes, and distributes rental, credit, and sales documents
• Enters lost-sales rental data into the computer system
• Coordinates shipping and receiving of equipment with yard personnel
• Understands and completes rental transactions through direct contact with customers
• Assists customers in finding the right equipment for their job and application
• Assists customers with financial, service, and rental issues related to invoicing or account information
• Performs other duties as assigned by the manager

Requirements

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Qualifications

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Basic knowledge of Microsoft Word and Excel

Skills

• Understanding of the rental process
• Customer service skills
• Equipment knowledge

Benefits

• Paid Time Off (PTO) Plan
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans (401K and Roth 401K)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Pay

$22.00- $26.00 per hour, pay rate dependent on education and experience.

Schedule

Hours are flexible and depend on the needs of the department.