Rental Service Manager

About the role

The Rental Service Manager oversees rental service activities across multiple locations, focusing on the installation, servicing, maintenance, and repair of rented, leased, or sold equipment.

Responsibilities

• Establish and maintain service records for all equipment within the rental fleet.
• Set priorities for mechanics and equipment repair to optimize fleet utilization and employee productivity.
• Order and receive spare parts, ensuring adequate inventory levels.
• Allocate parts expense and shop labor through a work order system.
• Review maintenance records to schedule recommended service intervals.
• Train mechanics directly and schedule manufacturer training for skill enhancement.
• Manage a supply of “shop tools” for all service personnel.
• Invoice customers for damages to rental equipment after approval from the Rental Manager.
• Identify potential outsourcing options for repairing rental equipment.
• Handle customer service calls for equipment failures, taking prompt action.
• Decide whether to repair or replace rental equipment on-site, consulting with the Rental Manager.
• Engage in customer training regarding daily maintenance and safe operation of equipment.
• Notify the Rental Application Specialist before billing for damages.
• Establish and maintain maintenance and repair standards for each piece of rental equipment.
• Directly supervise up to 15 employees.

Requirements

• Four-year degree in a related field from an accredited college or university, or 5-10 years of related experience and/or training, or equivalent combination of education and experience.
• Specific brand training on fleet equipment.
• Five years of experience with Caterpillar product lines.
• Ability to teach other mechanics how to maintain and repair equipment.
• Strong administrative and relationship skills to manage repair tasks efficiently.
• Technical background in a related field.
• Ability to write reports, business correspondence, and procedure manuals.
• Effective communication and problem-solving skills.
• Valid Driver’s License and clean driving record.
• Professionalism and diplomacy to handle emotional or ambiguous situations.
• Ability to lift and move up to 50 lbs.
• Availability to work normal shifts, with flexibility for weekends, holidays, and evenings as needed.
• Knowledge of CAT DBS Database software, internet software, order processing systems, MS Excel, and MS Office Suite.
• High tolerance for complex job tasks with frequent interruptions.

Qualifications

• General computer literacy is preferred.

Skills

• Technical background in a related field.
• Administrative and relationship management skills.
• Customer service and training abilities.
• Problem-solving and decision-making skills.
• Technical troubleshooting and repair skills.

Benefits

We offer a comprehensive benefits package including health, dental, vision, life insurance, and more.

Pay

Details on pay will be provided during the interview process.

Schedule

Normal working hours during the first shift, with flexibility for weekends, holidays, and evenings as required.