RENTAL MANAGER

Responsibilities

• Develop and drive rental strategies to hit targets and grow rental revenue and profitability.
• Lead sales efforts for key rental accounts, targeting large fleet opportunities.
• Collaborate with the sales team to find rental opportunity and win new business.
• Communicate, implement, and execute all rental sales strategies in conjunction with sales team.
• Manage the rental P&L.
• Collaborate and manage the Regional Rental Ops Support Coordinators to ensure smooth rental operations, clean administrative processes, timely and professional customer service, etc.
• Manage rental sales leads and customer service issues to ensure quick response time and customer satisfaction.
• Ensure all industrial power processes are followed for proper maintenance of rental batteries and chargers.
• Complete Customer Business Reviews with top accounts to highlight productivity, utilization, and other rental and fleet analytics.
• Continuous improvement:
• Analyze and evaluate the rental fleet, making proactive recommendations regarding inventory levels/pipeline and truck mix, growth opportunities, etc.
• Identify and implement continual rental process improvement initiatives.
• Research and implement new technologies and tools that can improve ability to profitably and efficiently manage the rental fleet.
• Research and implement new technologies and tools that can enable a more user-friendly, satisfying customer experience.
• Work with the A/R Manager to make sure all past due accounts are handled properly by the sales team.
• Utilize CRM for reporting, leads, and communication.
• Collaborate with Marketing on content for the rental department.
• Ensure rental equipment is properly maintained and condition is accurately documented.
• Handle other duties and responsibilties as assigned.

Qualifications

• College degree
• 5+ years of sales experience
• 2+ years of program management experience (preferred)

Skills, Knowledge & Abilities

• Strong written and verbal communication skills (position requires significant face to face time with both customers and fellow employees)
• Proficient at CRM, Skype/Teams, Word, Excel, PowerPoint, etc.; willing and able to learn new technology
• Ability to handle conflict
• Willingness to adapt, learn, and take direction
• Excellent equipment and parts knowledge
• Proficient in all knowledge required for management
• Ability to maintain a positive presence in the workplace
• Safe work habits

Licenses Required

• Driver’s License