Rental Coordinator (Onsite, Day Shift)

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every order processed and every customer supported. Being part of a collaborative team that values operational excellence, accountability, and continuous improvement. It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet.

At Ott, a Veralto company, we protect the world's water resources by equipping the people who manage them with trusted, decision-ready intelligence. We deliver connected water monitoring solutions to help communities and professionals understand, manage, and protect dynamic water resources. With our field-proven technology, we deliver clarity and confidence for our customers — from a single monitoring site to a global network. As part of the Ott team and the broader Veralto network, you’ll contribute to solutions that make a meaningful impact on the world. Along the way, you will have the opportunity to grow your career and build your skills.

About the role

Reporting to the Director of Service Operations, the Rental Coordinator will support our Sales Support & Administration team. The ideal candidate is the subject-matter expert for the rental order-management process, working autonomously within established procedures to coordinate rental and equipment-purchase orders from intake through fulfillment. Serving as the primary point of integration between sales and rental operations, the Rental Coordinator resolves non-standard order issues, exercises discretion to improve order-management processes, and acts as an informal resource and guide to less-experienced coordinators and cross-functional partners. This is an onsite role in our Ott service facility in Loveland, CO.

Schedule

• Monday-Friday, Day Shift
• Overtime may be required

Responsibilities

• Provide outstanding and timely service to our customers
• Clarify complex or incomplete order requirements for Equipment purchases and Rentals
• Review orders for completeness and proactively identify gaps and coordinate resolution with the appropriate Inside Sales Representative
• Serve as the primary liaison between sales and rental operations
• Serve as the subject-matter expert on the rental management software, CRM, and ERP systems, and act as an informal resource and point of guidance for less-experienced coordinators
• Update all order and customer information in the CRM system based on work completed

Requirements

• High school diploma or GED required; associate degree or related coursework preferred
• A minimum of 3 years of experience in order entry or similar role required, including demonstrated proficiency in data-entry across CRM and ERP systems

Skills

• Excellent customer service skills
• Demonstrated ability to work autonomously and exercise sound judgment to resolve non-standard problems with limited supervision
• Proven ability to act as a resource to others, providing informal guidance or training to less experienced colleagues
• Specialized or multi-skilled proficiency across a range of order-management processes, procedures, and systems
• Experience serving as a system or process subject-matter expert (e.g., rental management software, CRM, or ERP)
• Excellent team skills and ability to develop and maintain effective internal and external relationships and communications

Working Environment

• Computer system data terminal
• On-site, 5 days per week, in a collaborative environment working with cross-functional teams in person and over the internet
• Ability to lift up to 50 lbs

Benefits

• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Paid time off and company holidays
• Career growth and development opportunities within a global organization
• Collaborative and inclusive team environment
• Exposure to operational excellence and Veralto Enterprise System (VES) initiatives
• Opportunity to directly support customer satisfaction and operational performance

Pay

The compensation range for this role is $26.50 - $31.25 USD per hour. This job is also eligible for Bonus Pay.