Rental Coordinator

About the role

This position is responsible for managing facility rentals, birthday parties, and special events while ensuring a high level of customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to handle administrative and financial tasks related to facility rentals. The position will work at Green Ridge Recreation Center/Splash Valley Water Park and reports directly to the Business Services Supervisor.

The position requires 20-25 hours a week and shifts may include days, evenings, nights, and/or weekends, with specific hours including Monday-Friday, 10:00am-3:00pm, plus possibility of some weekends, mornings, or evenings.

Responsibilities

• Communicate with facility staff regarding scheduled rentals, birthday parties, and special events to ensure smooth operations.
• Engage with customers in person and over the phone to provide information about services, assist with inquiries, and ensure a positive experience.
• Handle cash, checks, and credit card transactions for rentals, birthday parties, and special events accurately and efficiently.
• Perform administrative tasks including data entry, rental usage tracking, record keeping, and reviewing reports for accuracy.
• Maintain and update staff on product and service information regarding rentals, birthday parties, and special events.
• Coordinate room scheduling, set-ups, and facility arrangements as required.
• Manage office supply inventory, mailings, and other clerical responsibilities.
• Assist in monitoring and evaluating the revenue and expense budget for facility rentals.
• Support the evaluation and training of rental staff to ensure exceptional customer service.

Requirements

• High School diploma required, with an Associate's degree or equivalent experience preferred.
• One or more years of customer service experience required, with two or more years preferred.
• Sales experience, such as retail or one-on-one direct selling experience, is preferred.
• A valid Virginia driver’s license with a good driving record, CPR, First Aid, and AED Certification (or ability to obtain within 60 days of hire) are preferred.

Skills

• Strong ability to work with the public in person and by phone.
• Ability to advise on and interpret policies in researching and resolving customer inquiries, requests, and complaints.
• Good knowledge of office terminology, procedures, equipment, and technology.
• Knowledge of clerical methods used in office inventory control.
• Ability to maintain accounts involving mathematical computations.
• Ability to follow oral and written direction and work procedures.
• Ability to take initiative and follow through on assigned tasks.
• Skilled using Microsoft Word, Excel, and other computer software.
• Proficiency in Microsoft Office and other tools used for scheduling, communication, and reporting.
• Strong leadership, supervision, and team-building skills.
• Skilled in decision-making, budgeting, multi-tasking, and operational planning.
• Ability to identify safety concerns and manage risk within fitness and wellness environments.
• Ability to assist with the evaluation of program/class performance and make suggestions for data-informed improvements.

Additional Requirements

• Must be willing to work a flexible schedule including evenings, weekends, and holidays.
• Subject to a complete criminal history and Child Protective Services background search with acceptable results.
• Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.