Rental Coordinator

Location: Rosedale, MD (RDA) – Welding equipment rental

Schedule: Monday - Friday, 7:30 AM to 4:30 PM

Pay Range: $24-26 per hour plus bonus

About the role

Under the direction of the Branch Manager, the Rental Coordinator assists with the daily operations of the branch and ensures rental equipment is available for orders.

Responsibilities

• Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
• Provides excellent customer service to all accounts.
• Provides follow-up to leads that are sent to the area via Web and Associations.
• Provides timely follow-up to customer’s requests.
• Ensures walk-in customers are handled in a timely manner, including equipment returns.
• Processes credit card charges.
• Communicates daily with Outside Sales Associate on inquiries and/or orders received.
• Prepares quotes for outside sales and faxes to clients as required.
• Coordinates equipment requirements for efficient order fulfillment and cost containment.
• Plans and directs customer orders with the service department.
• Communicates with the service department and/or shop supervisor regarding equipment shipments and arranges orders for shipment.
• Ensures proper generation of rental agreements and associated documents.
• Answers high volume phone calls and emails.

Requirements

• High School Diploma or equivalent required.
• Minimum two (2) years of customer service and/or sales experience.
• Greater than three years of customer service experience preferred.

Qualifications

• Associate's degree preferred.
• Customer service in an industrial/rental environment is preferred.
• Working knowledge of positioning equipment, welding applications, and equipment is an asset.

Benefits

• Medical, Dental, and Vision Insurance.
• Life, AD&D, and Disability Insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.
• 401k plan with company matching funds.
• Tuition reimbursement and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.
• Benefits start after 90 days of employment.