Rental Coordinator

About The Position

We are looking for someone who is outgoing and enjoys interacting with people to work in our Lacey location. The Rental Coordinator is responsible for assisting customers with their parts, service, equipment rental, and training needs. Customers are taken care of in person or over the phone.

Key Responsibilities

• Deliver an exceptional customer experience by proactively following up with customers via phone to address questions, resolve concerns, and ensure equipment needs are fully met.
• Cook up and schedule timely equipment deliveries, pick-ups, preventive maintenance, and repairs to support efficient operations.
• Complete administrative tasks accurately and on time, including documentation, data entry, and inventory reconciliation.
• Represent the company with professionalism by maintaining industry knowledge, attending required meetings, collaborating with internal teams and partners, and communicating clearly and effectively.
• Maintain a professional appearance and uphold company standards in all interactions.
• Promote and adhere to strict safety protocols, consistently prioritizing a “Safety First” culture while demonstrating company values: Teamwork, Customer Focus, Commitment, Respect, Sense of Urgency, Integrity, and Safety.

Qualifications

• Strong verbal and interpersonal communication skills, both in person and over the phone.
• Ability to thrive in a fast-paced environment while effectively managing multiple tasks and priorities.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office and general computer applications; experience with DBS, construction equipment, and office equipment is a plus.
• A high school diploma or equivalent required; bachelor’s degree preferred.
• A valid state driver’s license required.

Employee Benefits

• Competitive benefits package that includes salary from $30.50 to $40.40 per hour.
• Retirement: 401k w/ Company Match and Profit Sharing.
• Paid Time Off: Paid Vacation, Holiday & Sick Leave.
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental.
• Vision Insurance: VSP Vision Insurance.
• Insurance: Company Paid Life, AD&D & Disability Insurance.
• Guidance Resources: Employee Assistance Program.
• Rewards: Quarterly Employee Recognition Cash Program.
• Discounts: CAT Products, Rental/Sales Discounts.
• Financial Access: Credit Union Membership is available.
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years.
• Tenure: Seniority Bonus, starting at 5+ years.
• Talent Referral Program: Employee Referral Bonus.

To Apply

Please go to our web site at www.ncmachinery.com to apply for this unique position.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.