Rental Coordinator
About the role
At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Rental Coordinator at our rental facility in Dallas, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
Schedule
Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours.
Primary Responsibilities
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Manage the branch Front inbox, rental agreements and work orders
- Arrange transportation schedule with general manager and branch delivery driver
- Ensure insurance and qualifying credit application is processed accurately
- Ensure off rents, re-rents and returns are processed accurately
- Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Why EquipmentShare?
Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.
We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
- Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
About You
You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.
We’re looking for people who:
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy, effort, and optimism every day
Skills & Qualifications
Required Skills/Abilities:
- You’re a great listener and care about solving your customer’s problems
- You have strong interpersonal and problem-solving skills
- You are a strong communicator and collaborate well with other departments across the company
- You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
Education and Experience:
- High School Diploma or Equivalent Education or Experience
- At least 3 years of customer service experience