Rental Asset Specialist

About the role

At Cooper Equipment Rentals, a new division of Cooper Tacia General Contracting, we're redefining what it means to rent equipment. Backed by decades of experience in construction and powered by a passion for service, we provide dependable tools and trusted support for every job. We are seeking a qualified and experienced Rental Asset Specialist to join our office in New Bern. In this role, you will be responsible for driving revenue through meeting customer needs while serving as a key customer contact and cultivating strong business relationships.

Responsibilities

• Greet and assist customers with a friendly and professional demeanor, both in person and over the phone
• Fulfill customer needs by assisting with information regarding equipment availability, rates and rental policies
• Process rental agreements, including checking equipment rates, creating quotes, reserving equipment and opening and closing contracts
• Maintain company data, conduct inventory controls and provide reporting and tracking of daily business activities
• Manage logistics to guarantee prompt equipment drop-off and retrieval
• Conduct daily audit of open contracts and follow up on overdue rentals
• Address and resolve customer issues in a professional and timely manner
• Maintain a clean and organized showroom and counter space with acute attention to detail
• Adhere to all company safety guidelines and protocols
• Perform additional duties as assigned

Requirements

• Strong customer service and communication skills with professional approach
• Ability to safely lift, load, and unload equipment and accessories weighing up to 50 pounds, with or without reasonable accommodation
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills
• Must maintain a professional appearance
• Valid driver’s license

Benefits

• Health, Vision & Dental Insurance: 100% employer-paid for employees
• PTO & Paid Holidays
• 401(k) with 4% employer match
• Continued education and professional development