Rental Administrative Coordinator - Winter 26.27 Seasonal - Full Time

Steamboat Ski Town, U.S.A.® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed, and we believe that diversity makes us stronger.

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage, covering preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass

About the Role

The Retail & Rental Administrative Coordinator supports the Sr. Rental Manager and the rental business units as a whole. This role performs administrative duties related to the rental operations for SSRC.

Responsibilities

• Rental email communications and reservation entry
• Rental appointment system setup and updating
• Rental Serialization updates, repairs, and implementation
• Assist in rental & demo inventory split and store delivery
• Maintain and respond appropriately to the rental@steamboat inbox
• Perform front-line duties as described in the Rental & Retail Associate Job Descriptions
• Promote safety and security awareness and protocol; assist with meeting necessary OSHA requirements for the department (SDS Documents)
• Assist with ongoing staff training
• Assist Rental-Retail management team and outside departments with communication of memos, emails, and other company messaging to front-line staff
• Plan for and anticipate the next day/week/month projects
• Assist Management staff with project completion through the company work request system
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
• Manage and provide satisfactory and timely guest resolution for customer relations and complaints that come into the department through various avenues
• Attend weekly staff meetings
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

Requirements

• Must be highly organized and able to quickly file and retrieve information using computer software
• Proficient at Microsoft Excel and Word
• Able to quickly and comfortably learn new administrative programs necessary to complete tasks
• Mathematical skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages
• Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers
• Guest service skills to ensure quality and consistent customer service standards are met
• Ability to be a consistent role model for the company’s Service Excellence standards
• Exceptional people and language skills
• Prompt, accurate, and professional judgment in a fast-paced environment
• 1-year experience running the current POS system(s)
• 2 years of guest service experience
• Experience with Microsoft Office
• Proficient with Microsoft Excel including formatting, formulas, pivot tables, and graph creation
• Communicate clearly in English, both verbal/non-verbal, and written
• Interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
• Valid driver’s license without limitations or restrictions and meet company’s insurability standards (will be required to complete Motor Vehicle Record)

Qualifications

• High School Diploma or GED equivalent required
• Post-high school administrative or retail rental experience required

Pay

Steamboat Springs area base hourly pay range: $22.50 - $24.00 per hour.

Physical Requirements

• Must be at least 18 years of age
• Ability to lift and move boxes up to 50 lbs
• Must be able to lift, squat, kneel, bend, and stand for long periods of time
• While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. The noise level in the workplace is usually moderate.