Rental Supervisor - Winter Season

About the role

The Rental Supervisor is responsible for overseeing the daily operations and ongoing success of their designated rental location. The supervisor may be responsible for up to 20 employees per day. They will ensure all daily operational duties are completed satisfactorily either personally or by delegating to team members. The Supervisor is responsible for generating revenues in their specific location through rental services and rental fulfillment.

Responsibilities

• Plan and prepare work schedules and assign employees to specific duties, to ensure maximum efficiency and a positive, memorable guest experience.
• Coordinates promotional/group activities and/or directs staff to ensure activities are carried out to the satisfaction of the guest and company.
• Supervise employees in all daily duties to ensure utmost compliance with company policies, procedures, standards, and goals.
• Deliver ongoing staff coaching and disciplinary action as needed. Work to identify and resolve staff problems as needed.
• Process employee terminations in accordance with company policy and procedures.
• Manage payroll and timekeeping for Rental Employees with a focus on accuracy and controlling expenses.
• Work with fellow managers and staff for future staff development.
• Monitor and order supplies to provide team members with all necessary job tools.
• Ensure compliance of employees with established security, sales, and record keeping procedures and practices.
• Recognize and motivate team daily through huddles, spontaneous or planned recognition. Ensure that staff is working in a positive, fun, and energized work environment.
• Maintain and promote a safe working environment.
• Ensure that store staff always maintains the highest level of guest service.
• Be able to perform all duties of a rental tech, greeter, retail sales associate, and cashier.
• Organize and conduct regular staff meetings and one-on-one meetings with staff.
• Demonstrate expertise in product features and benefits of all rental and retail items in the store.
• Complete a daily opening and/or closing checklist to ensure standards of cleanliness and merchandising are always maintained at their highest level.
• Close rental location securely to verify the safety of all retail merchandise and rental inventory.
• Adhere strictly to ASTM requirements and schedule.
• Meet or exceed all daily, weekly, and monthly budget numbers.
• Account for all security issues involving cash, theft, liability, and premises.
• Receive ordered merchandise from the warehouse; check it in against the requisition (packing slip), and stock as needed.
• Keeps rental shop in neat and orderly fashion to meet the standards of the department.
• Serves the customer by answering numerous questions and gives the extra personal touch of customer service by assisting customer in purchasing complete product packages.
• Maintains a positive attitude in an eight-to-ten-hour day, and on stressful high-volume days, to provide excellent customer service.
• All other job-related duties as assigned.

Qualifications

• 3+ years of customer service experience
• Minimum of 2 years management or supervisory experience
• Experience working in fast paced, high volume environment
• High School Diploma or GED
• Strong computer knowledge required
• Knowledge of ski/snowboard set up strongly encouraged
• Familiarity with Winter Park Resort strongly encouraged

Pay

$22 - $23.50 per hour

Schedule

Must be available to work on weekends and holidays and must be able to work mornings starting at 7 a.m. until evenings at 10 p.m. Overtime may be required during busy periods.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

This response is AI-generated, for reference only.