Rentals Supervisor, Winter 26/27

About the role

The Rental & Demo Supervisor leads daily operations of Crystal Mountain’s Rental and Demo business, overseeing a team of up to 30 employees and coordinating closely with Ski Storage and Tune & Repair. This seasonal position focuses on delivering an efficient, welcoming, and high‑quality guest experience while driving operational performance, revenue, and team development. Opportunities exist to transition into other resort operations during the summer.

Responsibilities

• Lead, supervise, and support Rental & Demo employees, providing clear direction and maintaining accountability for performance and guest service standards.
• Assign and deploy employees based on business volume, operational needs, employee strengths, and guest flow to maximize productivity and minimize wait times.
• Create a positive, inclusive, energetic, and team‑focused work environment that encourages employee engagement and memorable guest experiences.
• Provide ongoing coaching, training, recognition, and performance feedback; address performance or conduct concerns per company policies.
• Identify and resolve employee concerns and operational challenges promptly, escalating when appropriate.
• Support employee onboarding and continuous training to ensure team competence across all operational areas.
• Manage employee timekeeping and payroll accurately while monitoring labor expenses and adjusting staffing to match demand.
• Maintain a visible presence throughout the operation, especially during high‑volume periods.
• Complete daily opening and closing procedures, ensuring the facility is clean, organized, stocked, secure, and ready for operation.
• Coordinate with Tune & Repair and Ski Storage to maintain efficient workflow, equipment readiness, and consistent guest service.
• Respond quickly to changing business conditions such as high guest volume, equipment shortages, staffing challenges, and weather impacts.
• Uphold a culture of exceptional guest service, ensuring employees provide friendly, knowledgeable, efficient, and solution‑oriented assistance.
• Monitor guest flow and wait times, adjusting staffing or processes in real time to improve throughput.
• Handle escalated guest concerns professionally, working toward appropriate resolutions while supporting both guest and employee.
• Support other resort operations (Rental, Demo, Tune & Repair, Ski Storage, Retail) as business needs require.
• Perform other job‑related duties as assigned.

Requirements

• High School diploma or GED.
• Minimum 2 years of management and/or supervisory experience in a high‑volume rental shop.

Qualifications

• Must be able to ski or walk to all locations.
• Computer proficiency in SysManager and Microsoft programs.
• Must be able to stand for an entire shift.
• Clear English speaking and enunciation; ability to speak/hear clearly over telephone.
• Accustomed to constant customer and staff contact.
• Basic mechanical and cash handling experience is desirable.
• Positive attitude with strong guest service and communication skills.

Physical Demands and Working Conditions

• Required to work evenings, weekends, and holidays while in operation, both indoors and outdoors.
• Ability to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and common office equipment continuously.
• Extended periods of standing, bending, reaching, and speaking throughout the shift.
• Adherence to all Crystal Mountain employment guidelines.

Pay

Wage Range: $25‑27.5 per hour

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) plus free passes for spouse and dependents 25 & under.
• 50% off window ticket price at IKON partner resorts.
• Free access to Alterra Mountain destinations during time off.
• Free ski‑referral letters for use at other mountain resorts.
• Friends & family day‑ski vouchers (periodic allotment).
• Discounts on ski & snowboard lessons, rentals, gear tune‑ups, food & beverage, and Crystal Mountain retail shops.
• Free Crystal‑branded swag.
• Pro deals on gear with hundreds of brands.
• Discount Marketplace for accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more.
• Employee‑only night skiing events.
• Employee housing available for eligible positions.
• Accrued paid time off for eligible positions.
• Group health insurance for eligible positions.
• 401(k) benefit with generous match and immediate vesting for staff members over 18.
• Opportunities for growth, advancement, and year‑round employment.