Service Administrative & Rental Coordinator

Duties & Responsibilities

• Service Administration & Customer Support:
  • Calculate customer bills using the dealership computer system
  • Receive and process cash, check, and credit card payments accurately
  • Answer and transfer phone calls professionally
  • Schedule service appointments accurately
  • Respond promptly to customer emails, texts, and online chats
  • Ensure repair orders are properly signed and closed out
  • Balance daily cash, check, and credit card deposits
  • Scan and electronically file documents daily
  • Perform receptionist duties as needed
  • Communicate with service advisors and department managers regarding customer needs
  • Maintain knowledge of dealership products, services, and pricing updates
• Rental Fleet Coordination:
  • Aid customers with rental vehicle reservations and agreements
  • Verify insurance coverage and rental authorizations with insurance companies
  • Obtain required documentation including driver’s license, proof of insurance, and signatures
  • Conduct vehicle check-in/check-out inspections for damage, fuel level, and mileage
  • Ensure rental agreements are closed promptly upon vehicle return
  • Educate customers on rental policies and responsibilities
  • Track rental fleet activity, revenue, and days rented
  • Cook up with service advisors regarding customers currently using rental vehicles
  • Help maintain rental fleet readiness by assisting with vehicle organization, cleanliness, and turnaround
• General Responsibilities:
  • Maintain a professional, organized, and customer-friendly work environment
  • Protect customer information and maintain confidentiality
  • Follow all company safety policies and procedures
  • Perform additional duties as assigned by management

Qualifications

• Excellent customer service and communication skills
• Positive attitude and ability to work well with others
• Strong organizational and multitasking abilities
• Basic computer and office equipment skills
• Ability to maintain professionalism in a fast-paced environment
• Previous customer service experience preferred
• Ability to work some Saturdays
• Valid driver’s license required
• Ability to operate a manual transmission preferred
• Must be able to pass pre-employment background check and drug screening upon conditional offer